Modial Privacy Policy

Privacy Policy for Modial.io

Last updated: December 1, 2024

At Modial.io, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy ("Policy") outlines the information we collect, how we use it, and the steps we take to ensure your privacy is maintained when you use our Slack app and related services (collectively, the "Services"). By using the Services, you consent to the collection, use, and disclosure of your information in accordance with this Policy.

1. Information We Collect

When you use our Services, we collect the following types of information:

a. Personal Information: Personal Information is information that identifies you as an individual. We collect your email address and Slack user name when you use our Services. This information is encrypted in transit and at rest to ensure its security. 

b. Non-Personal Information: Non-Personal Information is information that does not directly identify you as an individual. We may collect Non-Personal Information such as usage data, device information, Slack time zone, and other technical data related to your use of the Services. We also collect non-personal information from your connected accounts on third-party platforms, such as project names, project ID numbers, event notes, and calendar event titles. This information is encrypted in transit and at rest to ensure its security.

2. How We Use Your Information

We use your Personal Information and Non-Personal Information for the following purposes:

a. To provide, maintain, and improve our Services.

b. To communicate with you about your use of the Services and to provide customer support.

c. To monitor and analyze trends, usage, and activities in connection with our Services.

d. To ensure the security and integrity of our Services.

e. To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Data Security

We implement industry best practices and adhere to the SOC 2, GDPR DPA, and HIPAA BAA data security standards to ensure the security of your Personal Information. These measures include encryption at rest, secure data transmission, and maintaining a secure infrastructure to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

4. Third-Party Integrations

Our Services integrate with third-party platforms such as Slack, Google Calendar, and timekeeping systems like QuickBooks Time. When you use these integrations, you allow us to access your data from these platforms to provide our Services. We encourage you to review the privacy policies of these third-party technology platforms to understand their data practices.

5. Data Retention

We retain your Personal Information for as long as necessary to provide our Services or as required by law. Personal Information is automatically deleted after a period of 1 year for inactive accounts. If you wish to have your personal information deleted at any time prior to that, send an email to support@modial.io with the subject DATA DELETION REQUEST and include the email address you use with Slack.

6. Data Transfers

We may transfer your Personal Information to countries other than the one in which you initially provided the information. These countries may have different data protection laws, but we take measures to ensure that your Personal Information is protected in accordance with this Policy and applicable laws.

7. Children's Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have collected Personal Information from a child under 13, we will take steps to delete such information as soon as possible.

8. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated Policy on our website and updating the "Last updated" date at the top of this Policy. Your continued use of the Services following any update to this Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions or concerns about this Policy or our data practices, please contact us at support@modial.io.